FAQ

Design Huddle offers three paid plans - Starter, Pro, and Enterprise. Higher tiers include more functionality and users. At any tier, there is an option to bundle additional users - the more users you bundle, the lower the per-user cost will be.

The pricing structure of Design Huddle is designed to be flexible and scalable, accommodating different user scenarios and providing cost benefits as your user base grows. For more information, visit Pricing, or contact Sales for a customized quote.

The available contract terms for Design Huddle are:

These contract terms provide flexibility for startups and established businesses alike, allowing you to choose the arrangement that best suits your needs.

Yes, there is an alternative pricing option available for certain business types and use cases that charge on an API activity basis, e.g. auto-populated videos & images or Variable Data Printing exports, rather than on a per-user basis.

The one-time Onboarding fee ensures a smooth setup process and equips you with the necessary knowledge to use Design Huddle efficiently, it includes:

No, we do however have a referral program for personal introductions. Contact us for more information.

For static images, we support importing PNG, JPG, TIFF, SVG, and HEIC. For documents and layered designs, we support PDF. Projects are exported as JPG, PNG, or PDF. Note that imported files using CMYK/SPOT will maintain their color profile in PDF exports.

Any video or audio format can be uploaded, including videos with an alpha channel for transparency (.webm preferred). Uploaded videos will be converted to display optimally in your users' browsers on both mobile and desktop. Videos are exported as H.264 MP4 or animated GIF.

While there are no specific limitations on the types of projects you can create, we do offer general guidelines. For instance, we recommend keeping video projects under 15 minutes in length as browser-based video editing is best suited for short-form content. If you have any inquiries regarding video projects or large-format printing, we encourage you to reach out to our sales team for further assistance. They will be able to provide specific information tailored to your needs.

Design Huddle offers a convenient out-of-the-box portal solution that includes a unique login URL and branding options, such as your company logo and colors. This out-of-the-box implementation does not require a developer to get started.

However, if you’re aiming for a more integrated and tailored solution, like embedding the portal into your existing site or platform, or if you wish to dive deeper into customizing the login or editing experience, then having a developer on board will be necessary. They can ensure a seamless integration and unlock the full potential of Design Huddle for your specific needs.

So, whether you prefer a hassle-free, ready-made solution or need a more personalized touch, Design Huddle has you covered!

A basic integration would include listing templates and embedding the Editor iframe into your website HTML using our Javascript SDK; no backend coding is required outside of authentication in logged-in user scenarios. For deeper integrations, you can use Design Huddle APIs to build your own interface, connect templates to your external data sources for auto-population, and more. To see what's possible please visit the Developer Toolkit or talk with sales.

The Portal in Design Huddle is highly customizable. You have the ability to control various aspects, such as:

To auto-populate your templates with text, images, colors, etc., there are two options available. The first is to create an API integration that connects to your data source, allowing you to programmatically populate the variable fields in your designs or videos. Secondly, you can collaborate with our Professional Services team who can assist you in developing a customized tool specifically tailored to map your data to the variable fields in your templates.

Yes, in addition to the royalty-free stock media included in any Design Huddle plan, you have the ability to integrate your own brand assets or licensed assets into your Design Huddle environment. This can be achieved in a few different ways:

Yes, a subdomain of your company’s domain can be used for the login URL and the outgoing mail server domain. Please contact Sales to discuss this further.

Upon Design Huddle signup, you will receive comprehensive onboarding and training to ensure a smooth setup and maximize the benefits of the platform. Here's an overview of the onboarding and training process:

The implementation timeframe depends on the specific requirements of your project. The duration will be determined by factors such as whether you are using the product out of the box or developing a custom integration into your website or platform. During the onboarding process, our team will collaborate with you to create an implementation plan and timeline that aligns with your goals and requirements.

If you are planning a custom integration, you will need to have a developer involved. Their expertise will be necessary in handling the technical aspects of the integration, such as making API requests and writing custom Javascript.

During the onboarding phase, our team will train you on how to import your existing PDF design files and turn them into editable templates - including configuring templates for locking and auto-population. We will also validate your initial imports to ensure best practices are followed before importing your entire library.

The type of support offered depends on the plan you choose. For Starter and Professional plans, you’ll have email/ticketing support. With the Enterprise plan, you also have access to a dedicated Slack channel. Additionally, all plans include a dedicated account manager who you can schedule a call with at your convenience. You will also have access to the Knowledge Base containing support articles. Support is currently available during US business hours.

As a customer, you will have access to a comprehensive Knowledge Base, which contains support articles that can be shared with your users. These articles serve as a valuable resource for addressing common questions and issues. If you prefer to have white-labeled support articles tailored specifically for your users, you have the option to collaborate with our Professional Services team. They can assist you in creating a customized document or video library crafted specifically for your use case.

Design Huddle offers a range of Professional Services to support you in getting the most out of the Design Huddle platform and achieving your objectives. Some of the typical services available include:

Please note that Design Huddle does not currently offer design services directly. However, we can refer you to trusted design partners if you require design assistance.